About Event

Fintech is a dynamic and innovative field where financial services benefit from advances in information and communication technology.It is transforming the financial sector landscape rapidly with the ongoing digitization thereby creating opportunities to build more inclusive and efficient delivery of financial services. Judging from the global adoption rate among customers, fintech is winning. Innovations in the financial sector such as lending, personal finance, digital banks, centralized crypto exchanges, institutional investors and digital payments are transforming the world through numerous avenues and providing an enriching experience to customers. The objective of this conference is to identify the dimensions, determinants and outcomes of customer experience in fintech while also demonstrating how fintech companies must integrate customer experience in their business models.