HELP FOR STUDENTS & ORGANIZERS

Frequently asked questions

Everything you need to list an event, understand publication review, and find the right registration support.

Ready to publish your event?

Complete your profile, link a verified organization, save your event details, and submit your draft for review.

Submitting an event

How do I submit a hackathon or other event on KnowAFest?

Create an account or sign in as an organizer. Complete your profile, including your mobile number and location, and link the organization hosting the event. Open List your event, complete the event form, and save the draft. Review the saved details and submit the draft for publication review. Saving a draft alone does not publish the event.

Why am I unable to create an event?

Check the event creation requirements shown in your profile or organizer dashboard. Your email must be verified, your profile must have the required contact and location details, and you need a linked, verified organization. A profile photo is optional. Complete the pending requirements before creating an event.

What if my college or organization is already listed?

Search for the existing organization in your profile and link it to your account with the appropriate relationship, such as student, faculty, or member. Avoid creating a duplicate organization. If it is missing, create the organization and link it to your account. Organization verification is required before you can use it to create an event.

What information is required for an event listing?

Prepare the event title, organizing organization, category, description, events and highlights, venue or online format, city, state and country, start and end dates, important dates, registration fee details, coordinator contact details and contact email. An official event website and an external registration link are currently required. For a hackathon, also explain the theme, eligibility, team size, participation format, rules, judging process and prizes where applicable. The submission form identifies its required fields.

Do I need to submit documents or an authorization letter?

The event form does not require a general document or authorization-letter upload for every listing. Provide accurate organizer details and official links. The KnowAFest team may ask for clarification or supporting information during review. Submit only material you are authorized to publish and avoid including private participant records or identity documents in public event content.

Charges, review and publication

Are there event listing or promotional charges?

Email [email protected] to discuss listing and promotional options for your event and confirm any applicable charges before arranging payment. Do not assume that every listing is free or that payment automatically includes featured placement. Any additional promotional placement should be confirmed with the KnowAFest team.

How long does event review and publication take?

Submissions are reviewed before publication. KnowAFest does not currently publish a guaranteed review turnaround time. Timing depends on the review queue, organization verification, completeness of the details and any clarification or payment requirements. Submit well before your registration deadline and monitor your event status for updates.

What do the event review statuses mean?

Draft means your event has been saved but has not yet been submitted for review. Pending means it is awaiting review. Changes requested means corrections or clarification are needed. Payment required and Payment under review indicate a payment-related step. Published means the listing has been approved for public display, subject to organization verification. Rejected means it has not been approved. Review the message from the admin team for the next action.

How will I know when my event is published?

Check the event status in your organizer dashboard. When an event changes to Published, the system sends a publication email to the organizer email and the event contact email when they differ. Check your spam folder if needed. You can also preview the event from your event list. If an expected update is missing, contact the KnowAFest team through an organizer message or support ticket.

Can I correct an event after it has been published?

Organizers can edit their events before the event end date. Saving corrections to an already published event preserves its published status. After the event has ended, contact the admin team for corrections. Keep the schedule, registration links, fee details and coordinator information accurate, and use a support ticket if you need help with an event.

What additional publication guidelines should organizers follow?

Submit accurate, relevant details for an event you are authorized to represent. Use the correct organization, categories, departments and location, avoid duplicate listings, and explain eligibility, fees, deadlines and participation rules clearly. Use images and content you have permission to share. Keep public details free of unrelated advertising, misleading claims and private personal information. Publication does not guarantee registrations, traffic or search engine rankings.

Getting help

Who should I contact about registration or event participation?

Contact the event coordinator using the contact details on the event page, or visit the official event website. Sign in if the coordinator details require it. The event organizer handles registration, participation, payment and refund queries for externally registered events.

How do I contact KnowAFest about my account or event listing?

For account, listing or website issues, use support tickets after signing in. Organizers can also message the admin team from their account. Include the event title, event page link and a clear explanation of the issue. For listing or promotional enquiries, email [email protected]. The footer WhatsApp button also provides a website-support contact option.

Still need help?

For registration questions, contact the event coordinator. For KnowAFest website or listing support, open a ticket or email [email protected].

Create a support ticket

How can we help?

Please choose the right contact for your query.

Event registration queries

For registration or event-related questions, check the event’s detail page for coordinator contact details or visit the event’s official website.

Find your event

KnowAFest website support

For help with your KnowAFest account, listing an event, or technical issues on this website, contact the KnowAFest team.

Contact KnowAFest on WhatsApp (opens in a new tab)